Dionex Applications Labs Worldwide

by Jeffrey Rohrer, Dionex Corporation

Dionex Corporation has recently opened two additional customer support centers focused on the training and application needs of our customers. The centers are located in the northwest Chicago suburb of Bannockburn, Illinois, and in Olten, Switzerland , to serve our North American and European customers, respectively. The new centers broaden Dionex support from existing training and applications centers worldwide (Table 1). Dionex, the third largest vendor of liquid chromatography solutions, has additional laboratories focused on applications development across Europe, North America, and Asia (Table 2), including recently-opened labs in Bangkok, Thailand; and Shanghai, China .

Table 1. Dionex Customer Training and Applications   Development Centers

At the training and applications centers, Dionex customers can attend training courses on hardware maintenance, chromatography software, and applications development in liquid chromatography and sample extraction. The new centers in Bannockburn and Olten house experts in HPLC, ion chromatography (IC), high-performance anion-exchange chromatography with pulsed amperometric detection (HPAE-PAD), Chromeleon^® chromatography software, LC-MS and IC-MS, and Nano/Capillary LC. These experts assist customers in their purchasing decisions and can advise on current and future application development needs. The customer support center applications laboratories house a full range of Dionex equipment and teams of application chemists. The labs analyze samples for prospective customers. Customers and prospective customers can visit the centers to see Dionex equipment and, by special arrangement, work with Dionex experts and application chemists.

In addition to the training and applications centers, Dionex has laboratories focused on applications development across the globe. Each applications lab has a specific focus. For example, the lab in Amsterdam develops applications for Nano/Capillary LC, primarily for proteomics. Table 2 shows the application focus of each lab. The main function of these labs is to produce documents, such as application notes and technical notes, that present Dionex solutions for both routine and challenging analyses. The labs develop solutions to emerging analytical problems, in addition to demonstrating how new technologies can be used to improve analyses in existing application areas. They also test new Dionex equipment and methods, with the twin goals of finding areas to improve Dionex products, and delivering each product with at least one application document. The applications labs also occasionally participate in development of methods and sample analysis for customers, and train applications chemists for the customer support centers.

Table 2. Additional Dionex Applications Development Labs

Dionex’s new customer support centers provide a concentration of equipment, chemists, and applications information at the North American and European sites, allowing Dionex to better serve its customers in these geographies. Each center covers the full range of Dionex applications, hardware, and software solutions, allowing fast and information rich responses to customer inquiries. Customers benefit from the teamwork and shared expertise of the applications chemists and the experts at each center. With customer support centers around the world, Dionex is well-positioned to help our customers develop LC and extraction applications to meet their current and future analysis needs.

Jeffrey Rohrer, Ph. D. is Director of Applications Development for Dionex Corporation.